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The Client Engagement Manager serves as the primary contact between client and agency. The CE Manager identifies client needs and opportunities, leads and manages client expectations, and provides strategic direction to the agency team. The CE Manager is ultimately responsible for managing projects, client expectations, and the quality of Cargo work.

• Responsibilities
  • Works with Team Lead and keeps them informed of the status of accounts including plans, meetings, and current/future projects
  • Resolves client issues or escalates them to Team Lead
  • Leads and manages the client and works directly with the client daily
  • Leads, manages, and collaborates daily on work with client-centric team
  • Works with Team Lead to coordinate strategy and planning for clients by involving necessary team (dedicated or shared) members
  • Creates client documentation including Meeting Agendas, Status Reports, Call/Meeting Reports, Proposals, Presentations, and other client communications/correspondence
  • Monitors client business, competitors, and industry to gather research and intel
  • Reports intelligence and POV to client and Cargo team when appropriate
  • Provides client research necessary for brief development and Cargo team education
  • Reviews analytics data and tracking metrics for campaigns and projects
  • Supports New Business Team as requested
  • Responsible for monthly billing for assigned clients
• Project Management
  • Works with Producer/Project Manager to develop estimates: scope, time and cost
  • Monitors and manages the profitability of projects
  • Supports and participates in the strategic briefing and planning process
  • Leads team production briefing
  • Reviews/routes projects for quality control (content proofing, on strategy, on objective, and meets client needs/expectations) before presenting to client
  • Works with team to meet schedules and milestones
  • Schedules client presentation and review meetings as necessary
  • Routes projects to clients for review/feedback/approval
  • Updates team directly and via Workspace on client feedback

Apply via work@thecargoagency.com

The Client Engagement Coordinator is often the entry-level position at Cargo in regards to client services. Coordinators provide team and client support working primarily with the Client Engagement and Project Managers. They assist in the day-to-day production of work with a primary focus on quality control, project efficiency, and team administrative support.

• The Requirements
  • Voracious learner and creative problem solver
  • Interest in, and aptitude for, the creative and marketing business
  • Positive, self-motivated, and willing to expand knowledge
  • Ability to self-manage while supporting the team and multiple projects
  • People-person who enjoys a collaborative and fast-paced working environment
  • Very strong attention to detail and organization
  • Strong business writing and editorial review skills
  • Capable in traditional business tools like MS Office and online and secondary research
  • Minimum 4 yr. college degree – marketing related focus and internship a plus
  • Candidate resides in Upstate South Caroline [Greenville, SC and surrounding area(s)]. Work from Home (WFH) and/or remote applicants will not be considered
• The Responsibilities
  • Developing and maintaining a working-level understanding of assigned client’s industries, company culture, products/services, and strategic communication plan
  • Proactively communicating with key team members on a daily basis in a professional, efficient manner
  • Attends to the needs of the team and continually seeks ways to add value to the client-agency relationship
  • Prepares client service-related documents such as client status reports, meeting agendas, meeting reports, and other client communications and correspondence
  • Participates in and documents decisions during client meetings and conference calls
  • Creates and/or provides feedback on project starts, tasks, estimates, and timelines
  • Fields and processes internal requests from team
  • Critical team member in ensuring work follows internal routing process and reviews work for accuracy before delivering to team and client decision-makers
  • Assists in various QA/Testing
  • Coordinates and helps prep for internal/external meetings
  • Maintains current work-in-progress details and archives of past project information as appropriate
  • Assists team Project Manager in ensuring jobs stay on schedule/track and deadlines are met
  • Follows up on jobs and projects internally and externally when needed
  • Makes travel arrangements for team members and helps with some team related administrative duties
  • Supports the building of internal/external presentations
  • Constantly looks for ways to make work better

Apply via work@thecargoagency.com

Cargo is a full-service marketing agency that focuses on making work better for our clients. And our clients are big brands including Lenovo, Mercedes-Benz, Microsoft, Intel, 3M, and more. So we need someone that has proven they can create some insane digital work. If you are applying for this position, then you should be well aware of what a Digital Designer is and what your responsibilities should be.

• Do not apply unless you are able to:
  • Has worked inside a fast-paced Agency environment
  • That has created insane digital work, you must have a portfolio that shows off what you have done.
  • Work in an office located in Greenville, SC

We will review all portfolios and reject any applicant that doesn't have or makes it a challenge to access their portfolio.

Apply via work@thecargoagency.com

The Researcher / Junior Analyst (RJA) will with our entire marketing team to leverage and expand on Cargo’s data and tools to help drive smarter insights and actions for current and future clients.

The RJA performs research, develops reports and supports the development of strategic programs and thinking for our clients on an ongoing and project basis. Core responsibilities for the RJA will be managing the creation, successful implementation, and ongoing optimization of competitive research, marketing campaigns and new business programs to ensure clients and agency are aligned on key performance metrics, establishing realistic business goals, and providing accountability through benchmarks and trends.

The goal of the RJA is to help build and deliver digestible stories with data to the internal Cargo marketing and new business team and to clients to assist in understanding “what does this mean?”, “how will it affect what we do next?”, “why is it happening?” and “what should we expect?”.

• Skills and Qualifications
  • BS or BA in Business, Marketing or Statistics
  • Knowledge or demonstrated interest in search marketing landscape
  • 1 year or less of demonstrable success in digital advertising campaign management (or relevant experience)
  • Proficient in web analytics concepts and tools (Google Analytics, Google Webmaster Tools, SiteCat, etc.)
  • Capable in Tableau, Google Data Studio or other data aggregation software
  • Understanding of campaigns in search engines and/or social media platforms
  • Familiarity with online display or media agencies processes and tools
  • Solid data analysis experience
  • Advanced Excel skills
  • Understanding databases and ability to use SQL queries
  • Familiarity with GREP, REGEX or data manipulation
  • Extremely attentive to details
  • Experience in quantitative and qualitative research
  • Ability to self-manage and develop realistic timelines/budgets
  • Strong communication skills with the ability to explain technical data results
• Additional Traits
  • Bring new and innovative ideas. Loves data!
  • Create effective presentations with focus on insights and actions
  • Willingness to roll up your sleeves – equal part thinker and doer

Apply via work@thecargoagency.com

The Cargo Producer/Project Manager (PPM) has a passion for creating and managing best in class interactive and content experiences and have produced multi-platform, emall to large-scale experiences (digital, content, experiential/events, print, publishing, and entertainment/branded content). The PPM also gets the right people in the right place at the right time to allow the agency to produce great creative work—on time, on budget and as efficiently as possible.

On a day‐to‐day basis the PPM will drive the implementation of both large‐scale projects and multiples maller assignments, sometimes interacting directly with the client, while developing and managing project/program schedules and helping with scope and budgets. The PPM works directly under the Team Lead and is a critical member of the client-centric team. A core focus is to manage resource allocation and utilization, provide integrated collaborative leadership with the internal and external team (production, creative, client engagement, developers, etc.), identify and mitigate project/program risks and provide direction for clients. The PPM must be able to balance longer term strategic issues with day‐to‐day tactical project issues while coordinating the needs of the entire team. Project management experience is a must – experience managing digital campaigns and video production is a plus.

• Focus
  • Brand/project knowledge & expertise
  • Supporting weekly client status meetings
  • Client briefings & meetings
  • Scoping & planning
  • Strategic, creative and production resource planning in partnership with team
  • All phases of production from ideation to distribution, including pre-production kick-offs
  • Standards, specs & guidelines for both online and offline activities
  • Tech requirements & responsibilities – heavy focus on ad tech and dynamic/contextual digital
  • Budgets
  • QA and efficiencies across the work
  • All deliverables
  • Outside partner and shared resources alignment and relationships
• Desired Skills and Experience
  • 3+ years of experience in leading the development of interactive web sites, online multi-media campaigns and creative content (visual, written and motion
  • Bachelor’s degree in Advertising, Marketing, Communications, Information
  • Technology or equivalent training is required
  • Experience working with video and social networking functionality / technology is highly desirable
  • Self-starter, very detailed oriented and have the ability to multi-task, meet deadlines, quickly process information, and maintain confidential information
  • Solid track record of successfully developing and/or driving projects from start to completion
  • Ability to lead or guide teams in high-pressure situations
  • Professional, outgoing, friendly, fearless
  • Strong teamwork and communication skills
  • Outstanding organizational, written, and verbal communication skills are required
  • Strong computer skills including proficiency with MS Office
  • Prior interactive agency experience is highly desirable

Apply via work@thecargoagency.com

Cargo, founded in 2006, is a leading North American (NA) marketing agency working with global brands that include Lenovo, Mercedes-Benz, 3M, RBC, and other Fortune 500 brands. From the start, Cargo believed creativity and strategy were a mindset, not a department. And ideas can be born from anywhere or anyone at any time. That same problem-solving, passionate, entrepreneurial spirit is what has driven our day-to-day work and our growth, and it’s what we hunt for in the people that join the Cargo team.

This role resides in the Cargo Business Development Unit (BDU), which is solely focused on marketing and selling Cargo to prospective clients and to select existing ones. The Content Marketing Manager (CMM) reports to the Chief Growth Officer (CGO) and works closely with the Content Strategist, to serve as the team’s project manager and content marketing campaign specialist. S/he helps direct the development and leads the deployment of content creation and promotional campaigns across a variety of offline and online channels.

The CMM could be based in either Cargo’s Greenville or Toronto office, or will be fully remote (preferably EST/CST), supporting US and Canadian (and possibly Global) BDU efforts.

• Skills and Disposition Required
  • People and Project Manager: Minimum 5-year proven track record in marketing or advertising campaign, content, and project management. Ad agency experience a plus.
  • Highly Organized Yet Agile: Strong experience in managing multiple projects, timelines and people while being agile and scrappy when plans and needs change
  • Social and Digital Media Savant: Strong hands-on experience of digitaland social media marketing, with a focus on B2B marketing best practicesand demand generation campaigns
  • King/Queen of Content: Strong understanding and experience in coordination, creation, deployment, and optimization of a robust content marketing program. Full-funnel content experience and strong understanding of content analysis.
  • Knowledge of content experience tools: Search optimization (examples - SEORush, ahRefs); Marketing Automation (examples - HubSpot, Salesforce); Content CMS / Platforms (examples - HubSpot, WordPress, Uberflip)
  • MarTech Savvy: While impossible to know and excel at all possible martech platforms, this person should have strong understanding and hands-on experience with foundational tools that include CRM, social media, reporting tools, and marketing automation platforms. ABM experience is a big plus.
  • Managing the New Normal: Ability to work with a remote team
  • Team Player: The insight to read people and how best to lead and motivate them with a willingness to collaborate with a diverse team of thinkers and doers
  • Voracious Learner: An enthusiasm and passion to understand, or search to learn, all things marketing while being a self-starter and very proactive
  • Risk Taker: A desire to be bold and do bold things
  • Hunter-Gatherer: Strong business research skills and business/people intelligence gathering
  • Good Vibes: Positive, optimistic, and team-first mentality
• Typical Activities
  • Responsible for content distribution, content campaigning, project management, deployment, and optimization of Cargo’s complete content and sales and marketing plan, including building and executing content SEO strategy
  • Helps CGO and Content Strategist monitor the plan performance based onprovided and co-developed reporting, and supports optimization to achieve plan KPIs and metrics
  • Helps CGO and Content Strategist monitor competitor content approaches in the market (topics, channels) through social listening and a periodic audit
  • Helps coordinate all event (internal and external, virtual, and in-person) activities, including pre-, during-, and post-event sales and marketing
  • Manages the Cargo content and editorial calendar
  • Schedules, deploys, and optimizes all social media content and posts
  • Schedules, deploys, and optimizes all Cargo content on Cargo’s owned digital channels, and maintains a content resource inventory/“library,” accessible and searchable by the rest of the BDU and account teams
  • Manages project timelines and team task assignments in Cargo’s project management platform
  • Opens new projects and helps CGO with team briefings and project launches
  • Leads daily team check-ins/status meetings
  • Reviews/routes projects for quality control (content proofing, on-strategy, on-objective, and meets target audience needs/expectations) and review/feedback/approval
  • Works with team daily to meet schedules and key delivery milestones
  • Schedules internal presentations and review meetings as necessary
  • Has fun and creates a collaborative and inspiring team environment focused on the Cargo mission of “Making Work Better”

Working in an agile, small team environment, the CMM is naturally collaborative and personable, with a strong desire to do whatever it takes to succeed.

Apply via work@thecargoagency.com

At Cargo, we’re all creatives. No we don’t all use crayons, wear beanies, and write poetry. Well, some of us do. But all Cargonians need to think strategically and work creatively.

Whether you are an art director, copywriter, client engagement manager, planner, strategist, developer, project manager, designer, information architect, or even cultural observationist, we may have a role for you.

Send us a note and show us how you can think work@thecargoagency.com

Cargo, an idea generation & brand engagement firm, is always looking for interns — advertising, PR, design or development. Juniors, Seniors and above are welcome to apply.

Direct resumes, portfolios, links, etc. to work@thecargoagency.com