Answers
The questions people actually ask us
Straight answers about how Cargo works, what it builds and what it costs to find out — written by the team, not generated from a template.
Working with Cargo
- What does it cost to work with Cargo?Cargo doesn't put a price on work before it understands the problem. What shapes the cost is the scope, how long the work runs, and how much Cargo does versus your own team — so the first conversation is a diagnosis, not a quote.
- How do I start a project with Cargo?Most engagements start with the Cargo Intelligence Review: Cargo looks at your customer information, workflows, technology and performance gaps, then identifies where better intelligence, creativity and connected execution would create the most value.
- What is the Cargo Intelligence Review?It's how Cargo starts with a client: a review of your customer information, disconnected workflows, existing technology and performance challenges, which identifies where better intelligence, creativity and connected execution could create the most value.
- What makes Cargo different from other agencies?Cargo doesn't stop at strategy and execution — it engineers proprietary platforms, dashboards and intelligence systems built around how a specific brand operates, so clients get operational leverage rather than only campaigns.
What Cargo does
- What does Cargo do?Cargo is a strategic creative and technology agency. It builds end-to-end brand experiences across six capabilities: AI strategy and execution, brand strategy, digital ecosystems, content and experiences, media and distribution, and product innovation.
- Does Cargo do AI work?Yes. AI Strategy & Execution is one of Cargo's six capabilities, covering AI transformation, generative AI applications, predictive modelling and machine learning integration — and Cargo runs two of its own AI platforms, Pulse Panel and Intelligence Studio.
- What is Pulse Panel?Pulse Panel is Cargo's always-on AI research platform. It turns customer interviews, transcripts and insights into living, interactive panelists you can chat with 24/7, returning answers in minutes for messaging tests, creative reviews and product decisions.
- What is Intelligence Studio?Intelligence Studio is Cargo's business intelligence platform. It connects your tools — GA4, ad platforms, CRM, finance systems, POS — validates the data, and delivers plain-English daily insights, forecasts and recommended actions without SQL or a long implementation.
- Can Cargo build a website or an app?Yes. Digital Ecosystems covers enterprise software, connected platforms and web architecture; Product Innovation covers UX/UI design, mobile applications, spatial computing and rapid prototyping. Cargo has launched flagship digital products used daily by millions.
- Does Cargo buy media?Yes. Media & Distribution is one of Cargo's six capabilities, covering paid media and programmatic, broadcast and streaming, social and influencer, and performance measurement for global brands.
- How does Cargo measure results?Against business outcomes rather than engagement alone — market share, qualified leads, demo requests, conversion rate and brand lift. Performance measurement is built into the Media & Distribution capability, and Intelligence Studio reports on it daily.
The company
- Where is Cargo located?Cargo has two studios: Greenville, South Carolina (914 Pendleton St, Suite 300) and Toronto, Ontario (1050 King St. W, 5th Floor). It works with clients across the United States and Canada.
- Does Cargo work with Canadian brands?Yes. Cargo has a Toronto studio at 1050 King St. W and works with Canadian brands including Interac, RBC and Skip. The site is published in English, French and Spanish.
- What brands does Cargo work with?Cargo works with brands including Lenovo, Mercedes-Benz, Microsoft, Amazon, Michelin, Verizon, 3M, LG, GE Vernova, Bridgestone, RBC, Interac and Skip, across enterprise technology, automotive, financial services and consumer categories.
- Does Cargo work with small businesses?Yes. Cargo grows clients of all sizes and treats small business as its own discipline rather than enterprise work scaled down — it's a large, under-served market that buys differently.
- Who runs Cargo?Cargo is led by a leadership team whose profiles, roles and backgrounds are published in full on the culture page.
- How do I apply for a job at Cargo?Open roles across Cargo's US and Canada teams are listed on the careers page, and you can apply there with a portfolio link or a traditional resume. If nothing fits, careers@thecargoagency.com reaches the team anyway.
- How do I contact Cargo?New business: connect@thecargoagency.com, or 864.704.1160 in Greenville and 647.264.7277 in Toronto. Jobs and applications go to careers@thecargoagency.com.
Didn't find it here? Ask the question on the home page and you'll get an answer straight away — or tell the team about the problem you're trying to solve.
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