The Social Media Community Manager will be the voice and face of our clients’ brands, responsible for engaging and growing their online communities across various social media platforms. Your goal will be to build strong relationships with the audience, foster a sense of community, and enhance the overall customer experience. The ideal candidate is a creative, strategic thinker with a passion for social media and a deep understanding of digital marketing trends.
The Requirements
- Bachelor’s degree in Marketing, Communications or related field.
- Proven experience as a Community Manager or similar role, preferably in an ad agency or with a brand.
- Strong understanding of social media platforms including Facebook, X, Instagram, LinkedIn, TikTok and emerging platforms.
- Excellent written and verbal communication skills.
- Ability to self-manage while supporting the team on multiple concurrent projects.
- Experience working in fast-paced environments with strong attention to detail & organization.
- Proficiency in social media management and analytics tools (e.g., Sprout Social, Sprinklr, Google Analytics).
- Experience with Microsoft Office including Microsoft Teams, Excel, PowerPoint, Outlook.
The Responsibilities
- Working with the larger social team, develop and implement social media strategies to increase engagement and grow community size for clients.
- Create, curate, and manage all published content (images, video, copy) across various social media platforms.
- Monitor and respond to user comments, messages, and reviews in a timely and professional manner.
- Works to develop standard community responses aligned with each client/brand the agency supports.
- Foster positive relationships with followers and potential influencers.
- Monitor for potential crisis issues and prepare responses as needed.
- Utilize analytics to improve overall community engagement and performance.